Shipping & Returns


We ship Monday through Friday using UPS but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a UPS holiday. We cannot ship outside of the United States.



We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date.  It is best to open the package immediately upon arrival and to put ice cream in the freezer.  Use gloves when handling dry ice.  Fun Fact:  the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.  



UPS is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.



When the shipping label is created you will receive an email with your tracking number.  



All expedited orders received by Noon CST Monday through Friday will be processed same day.  Overnight orders for Saturday delivery must be received by noon or they will be shipped the following Monday.  2 day express orders received on Thursday or Friday will be shipped the following Monday.  Any order received after noon CST may not be shipped same day (although we try).  We encourage you to read our shipping policies or call us if you have questions.  



Jamaican Door cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft.  We are not able to change the address or cancel an order once the package has shipped.  Please ensure your recipient will be in town on the arrival day. We are not liable for lost or melted products if customers changes the pickup location to a UPS access point, UPS Store or any other delivery address during the shipping process.



Your package will arrive in 5 – 10 business days (or less) from the day we receive your order.  Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday.  Using Standard shipping, your package will arrive Tuesday through Friday and Saturday if possible.



To guarantee delivery we must have the complete and correct address.  We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.